Terms of Service

Welcome to Craftsy! These Terms of Service ("Terms") govern your use of our website and services, including purchases made through our e-commerce platform. By using our site, you agree to these Terms. Please read them carefully before proceeding.

1. Overview

This website is operated by Craftsy ("we," "our," or "us"). Throughout the site, the terms “you” or “customer” refer to the user or buyer accessing our services.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms, including additional policies referenced herein or available by hyperlink (like Privacy Policy, Return & Refund Policy, etc.).

2. Eligibility

You must be at least 18 years of age to use this website or make purchases. If you're under 18, use the site under the supervision of a parent or legal guardian.

3. Product Information

  • We sell handmade and handcrafted decor items, which may have minor variations in size, color, or finish. These are not considered defects.

  • All efforts are made to display accurate product descriptions and images, but we do not guarantee absolute precision.

  • Prices are subject to change without notice. We reserve the right to modify or discontinue products at any time without liability.

4. Orders and Payment

  • Once an order is placed, it will be processed only upon successful receipt of payment.

  • We accept payments via secure third-party gateways (e.g., UPI, Google Pay, Razorpay, etc.).

  • You agree to provide current, complete, and accurate billing and shipping information.

5. Shipping and Delivery

  • Delivery timelines are estimated and may vary depending on location and courier services.

  • You will receive a tracking number once the product is dispatched.

  • We are not liable for delays caused by natural calamities, strikes, or third-party shipping providers.

6. Cancellations, Returns & Refunds

  • Please refer to our Return and Refund Policy for full details.

  • Cancellations must be made within 12 hours of placing the order, provided it hasn't already been dispatched.

  • Products damaged in transit may be eligible for replacement or refund upon review.

7. Bulk Orders & Custom Requests

  • For wholesale or bulk inquiries, please use the Bulk Order Form available in the footer menu.

  • Customizations may incur additional charges and longer lead times.

8. Intellectual Property

All content on this site — including text, images, graphics, and logos — is the property of Craftsy or its artisans and is protected under Indian copyright laws. Reproduction without permission is strictly prohibited.

9. Prohibited Uses

You may not:

  • Use our products or website for any unlawful purpose

  • Attempt to hack, phish, or misuse the website

  • Copy, scrape, or exploit content for commercial gain

Violation of any terms will result in termination of your access.

10. Limitation of Liability

  • We do not guarantee that our service will be uninterrupted or error-free.

  • In no event shall Craftsy or its affiliates be liable for any indirect, incidental, or consequential damages arising from the use of our site or products.

11. Indemnification

You agree to indemnify and hold harmless Craftsy, its affiliates, partners, artisans, and service providers from any claim or demand made by any third party due to your breach of these Terms or your violation of any law or rights.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana, India.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be reflected with an updated “Last Updated” date at the top. Continued use of the site after changes implies acceptance of the revised Terms.

14. Contact Information

For any questions about these Terms, please contact us at:
📧 Email: hello.craftsydecor@gmail.com
📞 Phone: +91 9676606955